Automaker Takes Action to Address Faulty Coaxial Cable Connector.

Honda has announced a recall of approximately 1.2 million vehicles in the United States after discovering a potential issue with the rearview camera image display. The affected models include the 2018-2023 Odyssey minivans, 2019-2022 Pilot SUVs, and 2019-2023 Passport SUVs. The recall comes as a result of a faulty coaxial cable connector that may prevent the rearview image from appearing on the dashboard screen.

Identification of Affected Models

The recall specifically targets certain Honda vehicle models, namely the 2018-2023 Odyssey minivans, 2019-2022 Pilot SUVs, and 2019-2023 Passport SUVs. Owners of these vehicles are urged to take prompt action to address the potential issue.

Addressing the Issue

In response to the recall, Honda will provide a free resolution for affected vehicle owners. Authorised dealers will replace the cable harness and install a straightening cover over the vehicle cable connector to rectify the problem. Honda has taken the initiative to ensure the safety and satisfaction of its customers.

Notification and Contact Information

Notification letters will be sent to affected owners starting from July 24. In case of any questions or concerns, Honda customers can reach out to the company’s customer service at 1-888-234-2138. The specific recall numbers assigned to this issue by Honda are EEL and ZEM. Additionally, vehicle owners can contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 for further assistance.

Global Recall and Warranty Extension

This recall affects a significant number of vehicles globally, with Honda recalling 1.3 million vehicles worldwide due to the rearview camera image issue. In addition to the 1.2 million vehicles recalled in the U.S., 88,000 vehicles in Canada and 16,000 vehicles in Mexico are also included in the recall. Previously, Honda extended the warranty for vehicles affected by this issue in 2021. The automaker has reported a total of 273,870 warranty claims related to this problem between May 2017 and June 2023, with no injuries or fatalities reported as a result of the recall.

Installation of Improved Cable Harness

As part of the resolution process, Honda dealerships will install an enhanced cable harness that will improve communication between the display audio and vehicle terminal connections. Additionally, a straightening cover will be added over the vehicle cable connector to ensure proper connection to the audio display unit.

Checking for Vehicle Inclusion and Further Information

Owners of Honda vehicles can verify if their vehicle is affected by this recall by consulting USA TODAY’s automotive recall database or searching the NHTSA’s database for new recalls. It is also possible to search for recalls based on the vehicle identification number (VIN) on the NHTSA website.

Honda is committed to addressing this issue promptly and ensuring the safety of its customers. By taking proactive measures, the automaker aims to resolve the rearview camera problem efficiently and provide reassurance to affected vehicle owners.

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