Arvind Kejriwal to launch ‘faceless’ transport services; locking RTO office today
Delhi CM, Arvind Kejriwal on Wednesday planned to launch ‘faceless’ transport services for Delhites. The AAP government, fulfilling the long pending public demand, will now bring online all the transport-related services like driving licenses, registration, and permit-related services of its Transport department.
According to an official order of the state’s transport department issued on Tuesday, four motor licensing offices in the state will be shut down. Zonal offices located at Janakpuri, Vasant Vihar, Sarai Kale Khan, and IP Estate will close down, however, these offices will serve as facilitation centers for the public who don’t have any access to computers to file online applications.
The service will be officially launched by the Chief Minister, Arvind Kejriwal on 11th August. Applicants will no longer need to visit the transport authority offices as all services will be now faceless except for issuing the driving license and vehicle fitness certificate.
With this step, Delhi becomes the first state in the country to bring all transport-related services online helping people in saving a lot of their time and money. The CM will launch 33 faceless services from the IP State MLO, requiring an online application.
An official of the transport department said that the trials of online learning tests have already begun at South Delhi offices at Vasant Vihar and Sarai Kale Khan. During the trial, 50 people have been given learning licenses so far, the official further added.
The step will empower people by providing them online services related to driving license and registration certificates such as a change in address, duplicate copies, transfer of ownership, and international driving permits.
Understanding the problems faced by the Delhiites, the transport department has ordered the posting of three zonal deputy commissioners at Surajmal Vihar, South Zone, and Dwarka covering all zonal offices. For the general public whose application remains pending for any reason, these Zonal Deputy Commissioners will act as a focal point for resolving the issue.
The transport department has made all necessary arrangements for redressing the grievances through introducing official helpline number 1076. Several other steps like official WhatsApp Chatbot and online complaint log at the portal have also been rolled out so that applicants won’t face any issue. With this new initiative, the applicants are assured that their applications will be positively processed within a span of a week.
Further, the MLOs have been strictly directed to look into the complaints on priority basis and each complaint should be resolved within a period of three days.
With this initiative, the government aims to address the long pending demand of the people of the state. This step will further abolish corruption by kicking out middlemen and provide applicants with easy, hassle free transport services at their doorstep.
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