Ziqitza Healthcare Limited offering unique services by operating 104 Health Helpline
Ziqitza Healthcare ltd, Asia’s largest emergency medical service provider operates the free Health helpline number 104, with its unique services of providing medical assistance for several minor physiological illnesses, ailments, and mental distresses. Along with it, the service also provides directory information, details on health schemes, a grievance redressal mechanism, and more. Ziqitza has been managing the 104 Helpline service in Madhya Pradesh and Odisha and have experienced and trained staff that addresses the callers. The callers problems are generally related to common ailments cough, cold, fever, diet, skin problems, nutrition and hygiene related are addressed as a part of the helpline’s medical advice given by qualified doctors. Trained psychologists are also part of this service and offers telephonic support and counselling to people suffering from stress, depression, anxiety, post trauma recovery, HIV, AIDS, STI and adolescent age-related problems.
The 104-helpline number offers all round medical assistance to people in four major areas. These are as follows:
Medical Advice: is the primary service aimed at providing preliminary diagnosis of symptoms, and subsequent measures to be taken. A competent group of trained doctors, psychologists and paramedical personnel addresses the patient’s condition and provide advice.
Medical information: addresses queries by people about hospitals, other healthcare institutions, diagnostic services, pharmacists etc.
Counselling Services: Trained Counsellors provide counselling to callers in matters of HIV/AIDS condition, matrimonial discord, depression, chronic diseases, psychological distress and suicidal tendencies.
Complaint Registration: This service is aimed at improving the delivery of existing public health services in the state. A caller can register a discrepancy in the existing system or alert regarding the requirement of medical action, which is notified to the government authorities.
To help the 104-helpline staff address queries by people in an efficient manner, Ziqitza Healthcare Limited conducts various Skill Development Training session for the staff from time to time. Ziqitza Rajasthan & Ziqitza limited Rajasthan had also organized such training sessions on Skill Development for its staffs.
The 104-helpline call centre is providing continuous services to the people and have served more than 3 million people. Since March 2020 In line with the pandemic and the critical medical situation that has risen, 104 Helpline in support with 181, has been successfully handling and attending to the COVID 19 queries for the public in the state. 104 Helpline has been also in the forefront addressing the people queries or anxieties related to the COVID-19 in India. Our efforts have been to implement all safety norms both at the call centre or ambulance is being followed as staff safety is our key priority while dealing with pandemic.
Ziqitza Healthcare Limited’s Head of Government Business –Mr. Chandan Datta said, “With the help of 104 helpline, we are committed to helping people by offering medical assistance telephonically through qualified and trained doctors. We have been constantly resolving queries by people who have been contacting us for a wide range of generic medical issues. 104 helpline aims to provide people one stop solution for any advice or information relating to their health and we would like to urge people to avail this service to get solutions for their health-related queries.”
About Ziqitza Healthcare Limited
Ziqitza Health Care Limited (ZHL), has been one of the leading players in India’s Emergency Medical Services industry since 2005. ZHL Rajasthan appreciates Ziqitza on its unique services of 104 Helpline for saving valued lives. Ziqitza is a “one-stop integrated healthcare solution” for corporate or government that include Integrated Emergency Services and Corporate Health Solutions. The service network includes 3,300 ambulances, state of art Helpline centres and medical mobile units that services 2 customers every second in India. We work with multiple state governments and 75 corporate clients in India and Gulf. Ziqitza Limited is winner of Global Real impact Awards and Times Social Impact Award.
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